Customer Service and Support
PC Recovery is committed to providing quality support to both existing customers and product evaluators. To ensure that our customers and product evaluators continue to receive the level and quality of support to which we have become recognised. The PC Recovery policy is to provide data recovery support with regard to the use of our data recovery products only.
"I will most definitely recommend your software to others knowing first hand that you're truly there to personally back it up with that traditional British attention to detail and care. Thanks again."
James WD, USA.
"Many thanks for help outside of office hours. You have a great customer service policy. The software is working fine. My daughters laptop lost its hard drive, and as she works as a DJ, the loss of over 30,000 mp3 tracks and remixes would be a major set back."
T. Brady, Ireland.
PC Recovery is committed to providing professional support services and will always endeavour to respond to product support requests as quickly as possible. However, it is not always possible to respond as quickly to requests as our customers AND ourselves would like. The PC Recovery support team (as with all support organisations) has periods of sustained support activity. We appreciate that all product support requests are important and we endeavour to treat all requests accordingly. Please be assured that we will be in contact with you as quickly as humanly possible.
Please be polite and civil in your requests. The PC Recovery policy is that we will not tolerate inappropriate support request emails and these will NOT be responded to!
Telephone and email support is available to all customers and to all current evaluators. PC Recovery will respond to all support requests as quickly as possible.
The company office hours are: 09:00 AM to 17:30 PM (GMT) Monday to Friday (excluding holidays).
Support can be contacted by email or by telephone:
Telephone: +44 (0)1858 467097
Fax: +44 (0)1858 469646
Technical questions and problem descriptions can be submitted via the email form below.
In order to ensure efficient service, please provide us with the following information, as we will not be able to assist you without it:
Product name and version number
Detailed problem description, error code, log file description, etc.
Hardware and software configuration, operating system version, service pack number, etc.
Technical Support Request
In order to fulfil your support request in the most efficient manner, we ask you to complete the following form: