What is the problem with your iPod?
A File Restore Professional scan will locate and recover your deleted or lost files. If you are experiencing difficulities with your iPod then you may see the following symptoms: A sad or unhappy iPod icon appears on the iPod screen.
If your iPod displays a sad face then this is an indication that there may be a mechanical error/failure on the drive. This may unfortunately require a visit to an Apple approved technician. If you can put your iPod in to disk mode (see below) then it will become visible to Windows. Once the iPod is visible to windows then you can run a File Restore scan and you can then recover and save all your iPod files.
An exclamation point and folder icon appears on the iPod screen.
If your iPod displays an exclamation point and folder icon, then this can often appear due to a data transfer/communications error. Run a File Restore scan and you can then recover and save all your iPod files. You can now Reset or Restore your iPod. A Restore will put your iPod back to its original factory settings. Once you have done this then you can then transfer all your recovered files back to your iPod.
I synchronised my iPod with another copy of iTunes and lost all my files.
A File Restore Professional Advanced scan will locate and recover all your files. The files can be saved to an alternative drive and the files then transferred back to your iPod.
I did an iPod Restore and lost all my files.
I did an iPod Restore and lost all my files.
An iPod Restore will return the iPod back to its original factory settings. An Apple Restore is the same as reformatting a computer. When an iPod is restored the files will no longer be visible on the iPod. However, a File Restore Professional Advanced scan will locate and recover all your files. The files can be saved to an alternative drive and the files then transferred back to your iPod.
Manually configuring your iPod as a drive.
If your iPod does not appear as a drive in my computer then it will be neccessary to manually configure your iPod as a drive:
iPod's with Click Wheels
1. Before manually placing the iPod into Disk Mode you should verify that it has a charge, if not you need to either charge iPod before continuing or connect it to power. You can either connect it to a high-powered USB port, or plug the iPod Power Adapter into an electrical outlet and connect iPod to the power adapter.
2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
5. Disconnect iPod from the power adapter and connect it to your computer; the screen on the iPod will change and say "Do not disconnect"
iPods without Click Wheels
1. Before manually placing the iPod into Disk Mode you should verify that it has a charge, if not you need to either charge iPod before continuing or connect it to power. You can connect it to the iPod Power Adapter which needs to be connected to an electrical outlet or a 6-pin Firewire port on your computer.
2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
3. Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod all your music and data files are saved, but some customized settings may be lost.
4. When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears. (For iPod Software 1.0 through 1.1, a FireWire logo appears on the screen.) Some iPods will show a "OK to Disconnect" message before you connect it to the computer. This changes to "Do Not Disconnect after connecting.
5. Disconnect iPod from the power adapter and connect it to your computer.
