Can I recover files over the Internet?
Yes. As long as you can connect to a remote computer e.g. via VPN, then you will be able to connect to a computer over the Internet and scan the remote drives for files. The detected files can then be recovered to anywhere on the network, including your local computer.
Can I create images over the Internet?
Yes. As long as you can connect to a remote computer e.g. via VPN, then you will be able to connect to a computer over the Internet and create an image of the remote drives. The imaged drives can be saved to any system on the network, including your local computer.
I am unable to connect to a remote computer?
If you are unable to connect to a remote computer then you can determine the reason why by viewing the event log. When the event log is reviewed it will display a Windows error code, which when searched will detail why it is not possible to connect.
How do I set a password on the client computer?
A password can be set on the remote client computer when the service is first installed. Open the “Connect to Remote Computer” screen and select “Settings”. When Settings is opened, a default password can now be created and the newly created password will be enabled when the service first starts. If you would like to change this at a later stage, you can uninstall the service and then connect again with a new default password. All subsequent connections to the client will require a client password to be submitted before the computer can be connected to. The password can also be configured by selecting Enterprise Management and deploying the installation file manually e.g. via Active Directory Group Policy.
I have connected to a remote computer but the client system tray icon is not visible?
The client system tray icon will only be visible after the remote user has either logged Off/On, or the remote system has been restarted. If the system tray icon is still not visible then it will be because either the remote user or the administrator has set the system tray icon to always be hidden.
The client system tray icon has been set to “Permanently Hide”, how do I make this visible again?
If the client system tray icon has been set to “Permanently Hide”, then it can be displayed again (by an administrator only) by opening the “Connect to Remote Computer” screen, inputting the client computer name or IP address, and selecting “Uninstall service”. When the service has been uninstalled, the service can be re-installed again with the display requirement now enabled. When the remote computer restarts, the system tray icon will now be displayed. Alternatively, if the client has been installed with Active Directory Group Policy, then it can also be removed by this deployment method. A new installation file can now be created and the service deployed to the remote computer.
Can the remote user be prompted to accept or decline a connection from the administrator?
Yes. A client can click the system tray icon, select settings and tick the “prompt user to accept connections” checkbox. All subsequent attempts to connect to the client computer will launch an accept/reject prompt on the client computer. A user must then “Accept” before the connection is made.
How can I tell if there has been an unauthorized attempt to scan a remote computer?
A remote user can click the system tray icon and select ”Who is connected?”. This will display the current active connection (if there is one) and a maximum of the 10 previous connections or connection attempts. This will list the IP address of the computer that attempted/made the connection, the date/time, and detail whether the connection was successful or not.
Can I view a list of all active clients that are running the recovery service?
Yes. Open the “Connect to Remote Computer” screen and click the Browse Enterprise Clients icon. When the Enterprise Client screen is opened it will display all active clients, including; the date/time when the service was installed and when it was last connected to. In addition it details whether a password is required to connect to the remote computer or not, and whether a client is set to accept/reject an administrator connection attempt.
Can I deploy the client service to all computers on the network?
Yes. Open Enterprise Deployment and you can create an installation file that can be deployed across the network using Microsoft’s Active Directory Group Policy.
Can I change the connection settings when I connect to a remote computer?
Yes. You can change the connection settings e.g. the communications port by opening “Settings” on the “Connect to Remote Computer” screen. Under Settings you can make and apply the changes. You can now connect with the new settings enabled. Alternatively, you can customize the client service installation file that is created when Enterprise Deployment is selected.
Why can’t I see the list of active clients displayed under Browse Enterprise Clients?
There can be several reasons e.g. If you are connected across the Internet then your VPN software may not support this function. In addition, some third party applications e.g. Logmein Hamachi may initially prevent the listing from being displayed. This can be resolved by either disabling the third party application, or, in some instances, disabling and then enabling the third party application again, will allow the active client listing to be displayed.
Why do some computers appear several times on the Browse Enterprise Clients screen?
If a computer has multiple network interfaces or multiple IP addresses aliased to a single interface it may respond more than once to the broadcast message asking for active clients (one reply per interface). This may result in systems appearing more that once in the browse listing. This gives the advantage of connection to your preferred interface - such as wired network over wireless - to improve performance.
